FAQ Section
Are there vegan/vegetarian options?
Definitely. We ensure our menu is inclusive with delicious plant-based and veggie mains. Check the "Menu" tab on the event page for specific dishes.
I have a severe allergy, is it safe to eat?
We take allergies very seriously. Please list any allergies in the "Notes" section at checkout. While we take every precaution, our kitchen handles nuts, gluten, and dairy, so please speak to your server upon arrival.
How does the "Bottomless" part work?
Your bottomless drinks start from the time of your booking (e.g., 1:00 PM) and last for [120] minutes. We serve one jug at a time—once you finish your jug, our team will be right there to top you up!
What if I’m running late?
The party starts with or without you! While we’ll do our best to get you seated quickly, your bottomless time slot cannot be extended as we usually have another sitting following yours.
Is there a dress code?
We love a "Dress to Impress" vibe! Think chic, trendy, and brunch-ready. Most of our guests go for "Smart Casual," but please check specific event pages for themed dress codes (e.g., 90s Neon or Tropical).
Can I swap my Prosecco for something else?
Absolutely. We offer a selection of [Cocktails/Mocktails/Beers] as part of the package. Check the specific event menu for the full list of "Bottomless Drinks."
What is your refund policy?
Tickets are generally non-refundable. However, if you give us at least 72 hours' notice, we can usually transfer your booking to a future date.2. The "Paradise Birthday" Package
We are booking separately, can we sit together?
Yes! To ensure your squad is seated at the same table, please have one "Lead Booker" email us with all the individual booking names and reference numbers at least 48 hours before the event.
Can I add more people to my table later?
As long as the event isn't sold out, absolutely! Just have your friend book their ticket and then shoot us an email so we can update your table size.
Do you offer group discounts?
We love a big crew! For parties of 10 or more, we offer [X]% off or a complimentary bottle of bubbly for the table. Contact our events team at [Email] for a custom quote.
Do I need to print my ticket?
Save the trees! We accept e-tickets on your phone. Just have your QR code or booking reference ready at the door.
What time does the entertainment start?
Our DJs and live performers usually kick off 30 minutes after the doors open to give everyone time to get settled and get their first drink in hand.
Can we stay at the table after our bottomless slot ends?
Depending on the venue and the next sitting, you may be asked to move to the bar area so we can prepare the table for the next group of brunchers. The party continues at the bar!
What is the "Last Entry" time?
To ensure you get the full bottomless experience, we recommend arriving exactly at the "Doors Open" time. Last entry is typically 1 hour after the start time
Bare in mind we Cannot extent your bottomless time if you are late!
Can I bring my own decorations/balloons?
Small table decorations and balloons are usually fine, but please avoid confetti or "glitter bombs" as they are a pain to clean! If you have a large display in mind, please check with us first. Save the stress and checkout our birthday packages.
What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, and Google Pay through our secure checkout. We do not accept cash for ticket sales at the door.
I haven't received my confirmation email, what should I do?
Check your "Junk" or "Promotions" folder first! If it’s still missing, email us with the name used for the booking and we’ll resend it.
What is the vibe like? Is it a "sit-down" meal or a party?
At Paradise Brunch, we bring the energy! While we serve a delicious seated meal, our events are high-energy experiences featuring live DJs, performers, and plenty of dancing. Expect the music to be loud and the atmosphere to be electric. If you’re looking for a quiet, romantic lunch, this might not be the spot—but if you’re looking for the ultimate party, you’ve found it!